New Wave Chair Co (“us”, “we”, or “our”) operates NewWaveChairCo.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. We are committed to protecting your privacy and ensuring the security of your personal information.
Information Collection And Use:
While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include your name, email address, phone number, and other relevant details. We collect this information solely for the purpose of providing and improving the services on our Site.
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This may include your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We use this information to analyze trends, administer the Site, track users’ movements, and gather demographic information.
We may use third-party services such as Google Analytics to collect, monitor, and analyze the Log Data mentioned above. These services help us understand how users interact with our Site and improve our services accordingly.
We may use your Personal Information to contact you with newsletters, marketing materials, or promotional offers. You have the option to unsubscribe from these communications at any time by following the instructions provided in the email or contacting us directly.
We take the security of your Personal Information seriously and implement appropriate measures to protect it. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to safeguard your information, we cannot guarantee its absolute security.
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the New Wave Chair Co website (the “Service”) operated by New Wave Chair Co (“us”, “we”, or “our”).
Agreement to Terms:
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.
The Service and its original content, features, and functionality are owned by New Wave Chair Co and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Use of the Service:
You may use the Service for personal and non-commercial purposes only. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written consent.
Our products are subject to availability. We make every effort to ensure accurate and up-to-date product information on our website. However, we do not guarantee the availability of any specific product and reserve the right to modify, discontinue, or limit the quantities of products available at any time without prior notice.
Pricing and Payments:
All prices for our products are listed in US dollars and are subject to change without notice. We accept various payment methods, and you agree to provide accurate and complete payment information when making a purchase. You are responsible for any applicable taxes or fees associated with your purchase.
Shipping and Returns:
Please refer to our Shipping Policy and Return Policy for detailed information on shipping, delivery, and return processes.
Limitation of Liability:
In no event shall New Wave Chair Co, its directors, officers, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the Service.
These Terms shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law provisions.
Changes to Terms of Service:
We reserve the right to modify or replace these Terms of Service at any time. The updated version will be indicated by the “Last updated” date at the top of this page. It is your responsibility to review the Terms periodically. Your continued use of the Service after any modifications constitutes acceptance of the updated Terms.
If you have any questions or concerns about these Terms of Service, please contact us at HangTen@NewWaveChairCo. com.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
At New Wave Chair Co, we take pride in the quality and craftsmanship of our products. If you encounter any manufacturing defects, we are here to assist you. Please review our Return Policy below:
Returns & exchanges are only accepted for items with manufacturer defects. To be eligible for a return, you must initiate the return process within 14 days from the date of delivery.
To initiate a return for a product with a manufacturer defect, please contact our customer service team at HangTen@NewWaveChairCo.com within the specified time-frame. Please provide your order number, a detailed description of the defect, and any relevant photos to support your claim. Our team will review your request and provide further instructions on how to proceed.
Once your return request is approved, we will provide you with a return authorization number (RMA). Please include the RMA number on the package when returning the item.
The return shipping costs for items with manufacturer defects will be covered by New Wave Chair Co.
We will provide you with a prepaid shipping label or arrange a pickup for the return.
Inspection and Refund:
Upon receiving the returned item, our team will thoroughly inspect it to verify the reported manufacturer defect. If the defect is confirmed, we will process a refund to your original form of payment. Refunds may take up to 14 business days to be reflected in your account, depending on your payment provider. In the case of an exchange, we will ship the replacement item to you promptly.
Please note that our return & exchange policy only applies to items with manufacturer defects and within the specified time-frame. Returns for any other reasons, such as change of mind or incorrect product selection, are not accepted. If you choose to exchange the item, we will replace it with a non-defective product of the same or comparable value. If the item you wish to exchange is no longer available, we will offer you alternative options or provide a refund. If the item is deemed to have a manufacturing defect, we will cover the return shipping costs. For further assistance or inquiries regarding our return policy, please reach out to our customer service team at HangTen@NewWaveChairCo.com.
Order Processing Time:
Once your order is received and payment is confirmed, we will process and prepare your items for shipment within 3-5 business days. Please note that order processing time may vary depending on product availability and customization options.
We offer standard shipping services to ensure the safe delivery of your products. Shipping carriers and methods may vary based on your location and the size of the items being shipped.
Shipping costs will be calculated and displayed during the checkout process. Additional charges, such as customs duties or taxes, may apply for international shipments and are the responsibility of the buyer.
Once your order has been shipped, we will provide you with a tracking number to monitor the progress of your shipment. You can track your order by visiting the carrier’s website and entering the provided tracking number.
Delivery times may vary depending on the shipping destination and carrier. Please note that unforeseen circumstances, such as weather conditions or customs delays, may impact delivery times.