Support
Return Policy
Effective August 1, 2026
14-day returns on full-price items
Full-price items can be returned for a refund or exchange within 14 days of delivery.
Sale items cannot be returned.
Condition
Items must be returned in the condition they were delivered, with all parts. We may deny a refund if a return doesn't meet these requirements.
How to start a return
Return shipping
Return shipping is paid by the customer, unless we made a shipping error.
Items damaged in transit are handled separately: see Damaged in Transit on our Shipping & Returns page. Defects are covered by our Warranty.
Questions
Email email us, call call us, or use the contact page. Mail: New Wave Chair Company (d/b/a New Wave Chair Co.), 239 Main St Suite B, Destin, FL 32541.